Refund Policy

Thank you for choosing PIVI LIVING. We strive to provide you with high-quality products and an excellent shopping experience. Please read our refund policy carefully to understand the terms and conditions related to refunds.

1. Eligibility for Refunds:
Refunds are only applicable for items purchased directly from the PIVI LIVING website. To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days from the date of delivery.

2. Initiation of Refund:
To initiate a refund, please contact our customer service team at care@piviliving.com within the 7-day period. Provide your order number, a brief explanation of the reason for the refund, and any supporting documentation, such as photographs if applicable.

3. Return Process:
Upon approval of your refund request, our customer service team will guide you on the return process. You will be responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.

4. Inspection and Approval:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If approved, we will process the refund to your original method of payment within a reasonable timeframe.

5. Refund Timeframe:
The processing time for refunds may vary depending on your payment method and financial institution. Please allow up to 7 working days for the refund to be reflected in your account.

6. Non-Refundable Items:
Certain items are non-refundable, including gift cards and promotional items. These will be clearly stated at the time of purchase.

7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with supporting documentation. We will provide instructions on how to proceed with a return or exchange.

8. Changes to Refund Policy:
PIVI LIVING reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Please review this refund policy periodically for any updates.

9. Contact Us:
If you have any questions or concerns about our refund policy, please contact us at care@piviliving.com .

Thank you for your understanding. We appreciate your trust in PIVI LIVING and are committed to ensuring your satisfaction with our products and services.