Shipping & Return Policy

At PIVI LIVING, we want to make your shopping experience as seamless as possible. Please read our shipping and return policy to understand the details related to the shipment of your orders and the process for returns.

1. Shipping Information:

a. Shipping Methods:
We offer various shipping methods, and the available options will be presented to you during the checkout process. The shipping cost is included in the item prices, ensuring transparency for our customers.

b. Shipping Locations:
PIVI LIVING currently ships within INDIA. If your location is not included in our shipping destinations, please contact our customer service team at care@piviliving.com for assistance.

c. Estimated Delivery Time:
The estimated delivery time is provided during the checkout process and is based on factors such as your location, selected shipping method, and product availability. Please note that these are estimates, and actual delivery times may vary.

d. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.

e. Shipping Delays:
While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. PIVI LIVING is not responsible for such delays but will work to provide support and assistance when possible.

2. Return Information:

a. Eligibility for Returns:
Returns are accepted within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and meet the conditions outlined in our Return Policy.

b. Return Process:
To initiate a return, please contact our customer service team at [Customer Service Email] within the 7-day period. Provide your order number, a brief explanation of the reason for the return, and any supporting documentation, such as photographs if applicable.

c. Return Shipping:
Return shipping costs are not covered by PIVI LIVING. Customers are responsible for the cost of return shipping. Please ensure that the item is securely packaged to prevent damage during transit.

d. Inspection and Approval:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned in our Return Policy. If approved, we will process the refund to your original method of payment within a reasonable timeframe.

3. Policy Changes:
PIVI LIVING reserves the right to update or modify this shipping and return policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

4. Contact Us:
If you have any questions or concerns about our shipping and return policy, please contact us at care@piviliving.com .

Thank you for choosing PIVI LIVING. We appreciate your business, and our team is here to assist you with any inquiries regarding your orders and returns.